Refund & Cancellation Policy

1. Overview

This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations of consulting services provided by Kowresh Strategies LLC. We strive to ensure client satisfaction while maintaining fair business practices.

2. Consultation Bookings

2.1 Initial Consultations

Initial consultation calls scheduled through our booking system are complimentary. No refund is applicable as no payment is required.

2.2 Rescheduling

Consultations may be rescheduled up to 24 hours before the scheduled time at no charge. Rescheduling requests made less than 24 hours before the appointment may be subject to a rescheduling fee.

2.3 No-Shows

Failure to attend a scheduled consultation without prior notice will be considered a no-show and may affect future booking privileges.

3. Consulting Service Engagements

3.1 Project-Based Services

For project-based consulting engagements:

• Before Work Begins: Full refund of any deposits paid, minus a 10% administrative fee
• After Work Has Commenced: Refunds will be prorated based on work completed
• Completed Deliverables: No refund for work that has been delivered and approved

3.2 Retainer Services

For ongoing retainer-based consulting:

• Monthly retainers are non-refundable once the service month has begun
• Cancellation requires 30 days written notice
• Unused hours do not roll over unless specified in the agreement

4. Cancellation Procedure

To cancel a service or request a refund:

1. Send a written cancellation request to contact@kowresh.com
2. Include your name, project details, and reason for cancellation
3. Allow up to 14 business days for review and processing

5. Refund Processing

Approved refunds will be processed as follows:

• Credit Card Payments: Refunded within 5-10 business days
• Bank Transfers: Refunded within 7-14 business days
• Other Payment Methods: Timeframe will be communicated upon approval

Refunds will be issued to the original payment method unless otherwise agreed.

6. Non-Refundable Items

The following are non-refundable:

• Services that have been fully delivered and accepted
• Third-party costs incurred on your behalf (software, tools, travel expenses)
• Custom research or analysis that has been completed
• Emergency or expedited service fees

7. Dispute Resolution

If you are dissatisfied with a refund decision, you may request a secondary review by contacting us within 14 days of the initial decision. We are committed to resolving disputes fairly and promptly.

8. Modifications

We reserve the right to modify this policy at any time. Changes will be effective upon posting to our website. The policy in effect at the time of your purchase will apply to that transaction.

9. Governing Law

This policy is governed by the laws of the State of Florida, USA. Any disputes shall be resolved in the courts of Broward County, Florida.

10. Contact Us

For refund requests or questions about this policy, please contact us at: